Call Center Agent Jobs In Lahore

Job Description

• UrbanSoft Technologies,Lahore, Pakistan
• PKR. 50,000 – 70,000 /Month

Call Center job in an trade chief in expertise, Urban Soft Technologies focuses on software program growth and IT options. We are devoted to offering our shoppers with distinctive buyer experiences and cutting-edge options. You may have the possibility to have a big affect and advance your profession as a member of our increasing crew in a vibrant and collaborative surroundings.

Position Overview:

To be part of our rising crew, we’re on the lookout for devoted and customer-focused name middle brokers. As a Call Center Agent at Urban Soft Technologies, you can be our prospects’ preliminary level of contact, providing first-rate help and successfully dealing with inquiries. You will probably be important to upholding our status for excellent consumer satisfaction and repair.

Key Responsibilities:

• Answer incoming calls from shoppers and tackle queries in a well mannered {and professional} method.
• Customers with data and help concerning our items or providers.
• Resolve points, grievances, or considerations from prospects shortly and successfully.
• Keep correct and thorough data of all communications and transactions with prospects.
• To meet firm targets for buyer satisfaction, abide by the insurance policies and procedures.
• Work along with the crew and different departments to seek out options for difficult buyer points.
• Maintain present product data to ensure correct and efficient help.
• Follow the standard and efficiency requirements for name facilities.
• As assigned by supervisors, help with extra associated duties.

Qualifications:

• High faculty diploma or equal; school diploma most popular.
• Proven expertise in a customer support or name middle position is a plus.
• Excellent communication expertise, each verbal and written.
• Strong problem-solving talents and a focus to element.
• Ability to deal with tough or irate prospects with persistence and professionalism.
• Basic laptop expertise and familiarity with CRM software program.
• Adaptability and a willingness to be taught and develop in a fast-paced surroundings.
• Punctuality and a robust work ethic.
• Customer-focused mindset and a dedication to delivering distinctive service.

Benefits:

• Competitive wage commensurate with expertise.
• Comprehensive advantages bundle, together with well being, dental, and retirement plans.
• Ongoing coaching and growth alternatives.
• Friendly and collaborative work surroundings.
• Opportunities for profession development inside Urban Soft Technologies.
• Employee reductions on firm services or products.
• Paid day off and holidays.

Job Skills

• Outbound Marketing
• Telemarketing
• Customer Analysis

Job Details